The Creeping Racket of United’s “Overbooking”

There once was a time when I could care less about what airline I took. I went to the first online booking site I could find, searched for the lowest price and packed my bags. I was not a frequent traveler by any means, at least not by airplane. I might squeeze in one trip a year when I had the money to do it. Frequently, my only yearly travel was to Bermuda, where I have close family.

And then I married my wife. She’s a travel nut. She’s been arranging international travel for herself and her family since she was around 12 years old. I’d really never met someone so versed in the intricacies of air travel as she was, or anyone who could sit down for a half an hour and find the best travel “deals.” Usually “deal” meant “cheap tickets” instead of “great experience.” In the beginning of our marriage, these flights were arranged using Continental Airlines.

You remember Continental, don’t you? Great service and meals even on short flights. Space for your carry-on, because no one was trying to avoid a checked-baggage fee. Those were the days.

For someone who had possibly traveled by airplane about five times his entire life at age forty, this sudden ramp-up in travel was jarring and anxiety-ridden. Most of my air travel had occurred prior to 9/11, so the additional security was confounding and honestly, frightening. This did nothing to engender me toward air travel. The jostle to get a seat, the crazed rush to get into the plane and shove overly-large baggage into an overly small space was bizarre and frustrating to me.

Well, just as we were getting married, United purchased Continental. Continental was struggling to stay competitive and the merger with United seemed to make sense, in a merger kind-of-way. For Continental’s customers, there was a heavy sigh of sadness as they realized that they would be forced to transfer their miles to possibly the worst airline they could imagine (maybe, just maybe, American Airlines was the definitive “worst”). They would now be nearly forced to continue to use an airline they’d actively avoided for years.

Why did people avoid United? As a premium airline (as compared to JetBlue or Southwest), United pioneered the “nickle-and-dime” approach to customer service. Once they caught wind that people accepted snacks-only flights on JetBlue, United followed suit. After the merger, United started charging for checked baggage. My wife maintained a United credit card account in large part to avoid this charge. United is now charging for the use of overhead bins. They have progressively made luggage an “extra” expense for travel, adding charges over and above their ticket prices for nearly anything you want to bring with you.

Come to think of it, I had never been asked to make a purchase on an airline prior to flying with United. The first time an air hostess approached me to buy food and snacks on a flight was supremely uncomfortable. But that was just the beginning.

I soon became prepared for the inevitable “overbooking” of our return flight home. I saw an article over the past fews days (possibly on Wired.com) where United only claimed less than a single percentage point of “overbooking.” I must be the unluckiest traveler in the world, because fully a third of our return flights home included a request to “volunteer” for a later flight. As a result, I pleaded with my wife to normally make arrangements to return home twenty four hours prior to the end of our time off to avoid arriving home the morning I needed to return to work.

Imagine, cutting your trip short to accommodate the business habits of your airline. That feels backward to me. Doesn’t it to you? And don’t misunderstand, I realize the business acumen behind overbooking. Any airline could lose loads of money averaging a few empty seats per flight. But due to no-shows? That line of reasoning makes no sense. The last time I checked, no-shows didn’t get refunds, so the airlines don’t lose money at all. This is assuming the no-show made no attempt at communication a week prior to travel. So, United still gets something from no-shows, whether its a fee for re-booking or the full price of the ticket. Or both.

And lets define “overbooking,” while we’re here. To be clear, the only definition of “overbooking” that I accept is for customer seats, period. Accommodating on-duty or off-duty employees does not count. An airline cannot call a fully booked flight “overbooked” because they want to transport off-duty employees on that full flight. Honestly, it should be illegal (from a consumer protection standpoint) for any airline to remove a paying customer to accommodate an employee that United wants to transport somewhere. This is simply a cost-saving/time-saving strategy, since United can certainly pay to transport their employees by other means without removing customers from flights. That’s a cost of business expense, not a required inconvenience to a paying customer.

United’s current policy creates an adversarial relationship between employees and customers. It’s evident on nearly every flight I take with them. Air hostesses berating customers for boarding too slowly, antagonistic announcements for overbooked flights and the like.

Most importantly, this policy puts a certain lie you’ve been told to the test. Overbooking is a business strategy used to reduce “losses” from no-shows. The problem is, by and large, United loses no money from no-shows – it’s an invalid argument. Have you ever not shown up for a flight and gotten a refund a week later? I didn’t think so. Not unless there were tragic circumstances involved. What is more likely is that you were given an additional charge for not showing up – a “re-booking fee.” So, to reiterate, no-shows – defined as ticketed customers who do not show up for their flights – actually make United more money. Now you know the real reason for overbooking.

United gets your original ticket price, plus a no-show fee and they get to fill the seat with another paying customer (or an off-duty employee, for whom they do not have to pay transportation costs). This is literally a racket, as in, the definition of “racketeering.” Yet United gets to present no-shows as a business loss to the public. A business loss that requires overbooking. Let me give you an example.

I am currently on a trip to visit Nashville. I chose to drive here and my wife made arrangements to fly here with my daughter a few months ago. The day my wife and daughter were to take their flight, she saw a weather report indicating heavy thunderstorms and tornado activity on her flight path, so she chose to drive with me, instead. A pretty typical no-show. Hers was just one valid reason out of many to not show up for a flight. And since there is no incentive to contact United, we did not contact them.

She was a no-show for a round-trip flight to/from Nashville. Not only will she never get her ticket price back, she will also not get a refund of the ticket for our five year-old. We can fairly assume that those seats were filled. So, United got a minimum of double the ticket price for my wife’s and daughter’s seats. Then they charged my wife a “re-booking fee” for her return flight, which they canceled but for which they gave my wife a credit. So, as a result of a “no-show,” United received the ticket price for two tickets that were never used and and additional fee for a ticket that was used. In addition, United probably filled the seats my wife and daughter didn’t use, with other paying customers or off-duty staff.

No-shows are not a loss. They’re a free-and-clear profit if the seats are filled. There is no justifiable need for “overbooking” based on no-shows. Even if the seats weren’t filled, they were paid for and most likely resulted in additional fee revenue.

Well, ok. There is one justification. More profits. More nickel-and-diming customers to make more profits. No wonder Continental couldn’t compete.

What you may also not understand is that United (and many other airlines) skirt federal law by convincing you to “volunteer” for a later flight if yours is overbooked. By federal law, if you lose your seat due to “overbooking” the airline is required to pay you up to four times your ticket price or roughly $1,400, which ever is the smaller amount. Airlines get around this by making it inconvenient for you to take your refund and book a separate flight (which is also likely to be overbooked). By inconveniencing you, they convince you to sign a waiver for a voucher that you may never use and which has provisos (blackout dates, voucher only good in the continental US, etc.). So, for the trouble of being removed from a pre-paid flight, United gets to offer you something of almost no value in return. By the way, if you do use the voucher, you’ll need to buy a return ticket from wherever you just went. Ooops. More profit.

At this point, it is no wonder that passengers no longer want to accommodate “volunteer” requests from airlines. The airlines, most certainly United, are making revenue at every interaction a passenger has with them. And they frequently yell at you or abuse you for that privilege. If you are not a frequent traveler, it may be fair for you to put this down to “first world problems,” and maybe that’s a fair criticism. But getting appropriate value and customer service is an expectation we should all have, no matter what that service is.

My advice? Just don’t fly United, or any other airline that does this. If these companies only listen to their pocketbooks, then speak the language they will hear. Before ever that poor man was forcibly ejected from a seat he paid for, in a blatant ploy for United to save a few bucks, this kind of abuse was one of the primary reasons I chose to take a twelve hour drive to Nashville, instead of a three hour flight.

Quiet Mutterings In Response to the First Week of Cheeto Prez

dsc_0124As the last week has come and gone, and I have had a little time to digest, many subjects for this next post floated by my mind. Most especially how distracting certain presidential actions can become, and how we as a nation (the US, but I could include many European nations as well) have become aflutter on social media and elsewhere, trying to get a grasp on what’s going on.

For those of you in this mental/emotional state, I can assure you, I have no advice. Neither am I above this kind of reaction. But I do think that I have learned to seek solid ground prior to letting my emotions get ahead of me. If I can take away anything from the recent social media maelstrom, it’s this – restore your faith with little things.

My daughter recently re-posted a message from Jenna Bush Hager on my Facebook feed. And the contents stopped me short. Not because I necessarily agree with the sentiments in George Bush’s post-9/11 address to the US, but because his daughter, who has insisted on being considered “independent” in politics, chose to resubmit this speech to the world.

I think the purpose of my daughter sharing this speech was to give heart to her liberal and left-leaning friends that even conservatives can see the good in Islam and that Muslims, as a group, are not terrorists or evil people.

I guess the problem that I have with this hopeful thinking is that this very same speech ushered in one of the most savagely anti-Muslim periods in our history. And I want to be very clear about that, because the subsequent “wars”, military actions and bombings of Muslim majority countries have continued for more than a decade with no real publicity. They have continued without stringent opposition from the US Congress, and have represented conflicts and vast amounts of human death and suffering in the name of “Regime Change.”

In point of fact, the “Yes we can” president expanded our drone bombing programs to seven countries that, coincidentally, The Cheeto in Chief seeks to further penalize I assume, for the simple fact of previously being bombed for several years. These are all countries that seek their own independence, on their terms, without foreign intervention – the literal definition of American Independence. They also happen to be Muslim majority. And that’s key.

Because George Bush’s speech was just faulted enough to create a solid neo-con and neo-lib opposition. Because, in point of fact, Islam is not a religion of peace. Neo-libs like Bill Maher love to point this out. But, as a Muslim revert in the US, what can I possibly mean with this inflammatory statement?

Well, it’s pretty simple. If you allow yourself a breath and take a moment to think, no religion is a “religion of peace.” No, folks, not even Buddhism. Buddhist monks are persecuting ethnic minority Muslims right now. Persecuting as in, “executing.” And these monks are not a splinter sect. They’ve just taken nationalism to it’s furthest extent. Much like the US is doing now.

Religion is about faith. Not politics. Even in Islam. Of course Bill Maher and others will push the Islamic exceptionalism argument your way, in trite comedic one-liners (a sort of 140 character-based message). But most Muslim majority governments prior to the 20th century were largely secular, possibly more so than the European “post-enlightenment” based governments were. But, I digress.

So Islam is not a religion of peace, any more or less so than any other religion I am aware of, except possibly Quakers. As you may have heard many times, “Islam” is an Arabic word derivative of “salaam” which means “peace.” More importantly, though, is that “Islam” specifically means “peaceful and willing submission to God.” How important is that distinction? It depends on how much understanding you really want to have.

What it has meant to me, for the majority of my life, is that there is no authority above God. That God’s word, as far as we can possibly understand it, as faulted, petty human beings, is the highest authority. How we deal with that understanding is our choice. Some of us (Muslims) try to force our understanding on others. This is what Daesh does. Some of us offer our understanding to others (not as evangelism or “Da’wah” / proselytizing) in the course of our daily actions. In other words, “Be the change you want to see in the world.” To me, that statement is fundamental to Islam, and one of my personally greatest faults – that being a Muslim is really just being a veritable example of the best in Islam to others. An example of Good in the world.

The point is, Islam is not the problem. Islam is foreign enough that I think most “westerners” and even western Muslims can’t really get a solid understanding of what Islam really means. It’s taken me nearly 30 years just to get this tiny modicum of understanding. But the basic message stays the same.

Protect your own, protect and support others in need. Give God his due and recognize the uniqueness of his messenger. Visit the birthplace of your beliefs at least once in your life. Islam literally boils down to “Respect yourself. Respect others equally. Respect the words of God.” There’s really not much foreign about that. But still, we bomb.

One of my friends recently said that there was more outrage against an immigration ban (sparking protests all over the US, Europe and elsewhere) than there has been about unconstitutional bombings of Muslim majority states for more than a decade. And I think this is true.

Don’t complain about refugees’ immigration status. Don’t get upset about refugee bans. No, don’t do either, unless you are willing to make a greater effort to stop creating refugees in the first place. That’s really what George Bush and the US has missed all along. I truly hope we will learn this lesson before Cheeto Prez and his sycophants destroy everything.

Welcome to Trump’s America (Be at Ease, It Was Always This Way)

I’m a liberal progressive with some conservative tendencies. If, in this new America, that offends or frightens you, you should move on. If you’re actually interested in dialog, then welcome.

To me this date – November 8th, 2016 – corresponds to the assassination of Kennedy as my mother described it to me. She even made a scrapbook that I can pull out one day, mouldering in some closet at her house.

In contrast to my mother, I did not lose a beloved President. What was assassinated today was my hope. My hope for my children and my grandchildren. In fact, I think I would actively advise my children not to have children of their own, at this point. Political contraceptive.

How bizarre, you think, “What’s this he’s going on about, then?”

You see, I’ve survived this America before. For years, children in the town where I grew up ganged up and beat me, calling me “nigger.” Does that offend you? The truth of it? How do you think it makes me feel? It felt like all of the children in my town were against me, but in truth it was only a few. Some even took me under their wings in a rather negligent way – “You’re not that kind of nigger”

And while they may not have been hard-core racists (I am here writing this, after all), they taught me all I needed to know about America. That for the most part, as a non-white man, at best I will only be tolerated by the vast majority of Americans. That no matter that I’ve served my country, educated myself and worked hard for nearly 40 years, I’m only just a nigger in America. Or a “damn Muslim.”

I’ve learned that most people will stand by as I am being abused, if they are not actively participating or egging the participants on. If they are particularly tolerant, they may just look on in fear or disgust.

Perhaps even less grace will be afforded my children. Will they have to hide their beliefs as Muslims? Will they disavow culture and upbringing in order to eke out survival as brown people in America? Or will they live a hidden, Anne Frank version of Islam – the kind that comes out from the crawlspace only when the coast is clear and candles are lit?

I watch as my liberal white friends shrug and say “Maybe next time.” Or “That was disappointing.” It’s ok, I’m used to it. Trump’s America is nothing new to me. It is only the horror I have been struggling against my entire life. I went into decades long debt to bankers to raise myself up, studied hard, did the right things. But here I stand today, solidly on square one.

Maybe I and my family will be registered as Muslims. He said that, you know. Yes, he did. And you supported him in it, because both Democrats and Republicans colluded to frighten you to death, so they could make more money and garner more individual power.

You want me to be outraged by Trey Goudy’s laughable and expensive crusade against Hillary? He’s only nearly every (white) man I ever knew for the first 15 years of my life. This is nothing new to me. I learned to laugh at the fear they tried to feed me. “Is that really the best you can do?”

The real problem is that I drank the juice. When Obama was elected president, I thought, “Well now, we’ve finally arrived.” Maybe the country really isn’t mostly racist after all. But now, you and I are faced with the plain truth. That bigoted aggression was only hiding, living and growing – festering under the skin, until Trump popped our collective boil.

And, in treating that festering boil with the worst kind of doctor, my hope has finally been lost. I don’t believe in you anymore, America. Harriet Tubman did. Frederick Douglass did. Susan B. Anthony did. The Reverend Dr. Martin Luther King Jr. did. You may not believe it, but Malcolm X did too. How? He never left. He never gave up. He died fighting for what he believed in.

Not so much to believe in, really. Just the possibly – the hope – that there could be an America where lynchings, firebombings, extra-judicial killings, segregation and mass-shootings was not “a thing.” If you think about it, that’s really what America actually stands for – order and fairness for all its citizens, and beyond that, for all the world’s citizens. But hey, America, you can’t criticize other countries for being savage any more. You’re in the dirt with them, now.

Malcolm X is my hero. As is Gandhi. And Lincoln. All men who lost their lives fighting for basic human rights. But you know what? After three centuries of concerted effort, I’m pretty sure it’s ok to say, “Hey guys, this isn’t working.” I mean, my ancestors were slaves. But they were also the first Europeans to settle this land. I wonder which is worse?

So I can tell you, because I have been living this dichotomy for almost fifty years. There is the America we’d like to believe in. And there’s the America that actually exists.

So, what’s the point of all this navel-gazing? Well, America, you’ve forced my hand. Maybe, like Richard Wright, I could find solace in residence in another country. Or maybe I just give up.

I love watching the internets talk about how Trump will bring this country together when he has spent the last two years (and longer) tearing it apart. And he’s not completely to blame. The media never kept the candidates focused on hard questions. I still really have no idea of the specifics of either party’s platform for this election, except for the vigorous wagging of fingers. Literally the only candidates who offered solid policy solutions were hushed and pushed aside.

I can tell you that that I will not wait for my property to be seized, or my far distant family to be purified in nuclear fire, or to be encamped as the Jews and Japanese were (another Nazi Germany/America correlation).

So, all you pundits espousing “hope?” Yeah, not for me. I will not live to see my daughter imprisoned, or my son relegated to camp labor for the “good of America.” Hyperbole? No, it’s what Trump promised. He has the entire Congress and will probably have the Supreme Court as well. Newt Gingrich and Ted Cruz AND Michael Pence will have actual, almost completely unopposed power in this country.

Some of you really don’t see a problem. Here’s what I see. Women who die from septicemia trying to get illegal abortions (no more Roe v. Wade or Planned Parenthood). More police brutality and overreach (Trump promised nationwide stop-and-frisk – almost exclusively enforced on people of color). More black people being killed for no reason. The literal extinction of Native Americans (Trump and his cronies have got to make more money, after all), even more tens of thousands of Muslim lives destroyed all over the world in order to stop a few thousand extremists who pose no imminent danger to the US and nearly always only kill other Muslims.

But feel satisfied, America. You did good. You got what you wanted.

And to the inevitable liberal/progressive voices out there telling me to keep my chin up and keep protesting and being active in the government? I say, “Fuck you.” I’ve been doing that my entire life to laughs and derision. This was my reward.

Refugees and Conflicts Are Our Problem

Said as I wished to say it. I hope you’ll read, and like the original post.

If the US is truly going to stand for “truth” and “right” then we should stop supporting those who don’t.

True Boots

The last week’s news cycle has included crises of breathtaking magnitude: Congress has contended with the influx of tens of thousands of children from Guatemala, Honduras, and El Salvador, while the world has watched as Israel has pounded Gaza with missiles, killing Hamas militants, but also dozens of women, children, and other bystanders. Yet the responses I’ve seen in the mass media and on social media has been overwhelmingly about the “rightness” of Israel to destroy sites that have included a mosque, a center for the disabled, and a cafe where people were watching the World Cup; also, about the “illegality” of children fleeing the extreme violence and poverty of their home countries, and how expensive it is to feed, house, and otherwise help children in crisis–and so we talk about rapid deportations, not resolution or care. Hamas isn’t relenting, so people seem to feel that the murder of innocents is somehow justified…

View original post 1,081 more words

One Year In

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Time for some navel-gazing. In all honesty, I do a lot of it. Thankfully, I do not write a lot of it down.

I had a lot of big plans for this blog a year ago. Suddenly, a few weeks ago, I received the WordPress notification congratulating me on the first year. Had it really been that long? I guess so.

But I found time to write only nine times during the year. Most of those posts had come during the honeymoon period, where my excitement was high and I found time to write in almost any circumstance.

But life gets in the way. I determined not to start a daddy-blog (how tiresome), but fatherhood experiences overtook my day-to-day life and I rarely had more than fifteen minutes at a time to concentrate. Perhaps some people can write under those circumstances, but I cannot. As a result, many of my ideas were suspended.

I learned that reactionary writing was bad for me. There are many drafts sitting in the hopper, waiting patiently to be finished as I lost track of my points after my passion faded and I had time to think about what I was writing. Cathartic for me. Not much benefit to you.

I learned that I wrote best about the things I care about most. It is incredibly rewarding to know that my efforts are helping some of you. Really. And, if my post didn’t help, I hope I at least let you know that you are not the only one having these frustrations.

I am definitely looking forward to expanding my work in technology and have been negotiating a collaboration with an associate to start a new tech-only blog with a YouTube tie-in. As if there weren’t enough of those. But I am excited about it.

The tech blogs I have written have been far and away the most popular, in terms of viewership. But the other subjects have engendered the most discussion. It puts me in a strange position. I feel that I should isolate my technology writing, for ease of access to my readers. We’ll see how it goes

I learned that I should write when I have the ideas, and then let my writing sit for a while. Coming back to my posts after a year is eye-opening. I am capable of much better writing, and some of my posts almost made me cringe. They feel almost…sophomoric. The sentence structure, the editing, the typos. I am better than that, I can assure you. And I will be better from this point forward.

I will not be rushing my posts any more. But I will be posting more regularly.
I  want to thank all of you. For reading. For valuable input. For your patience with me. I look forward to our next year together.

Fixing Suspend in Xubuntu on the Acer C720 – A Simplified Guide

I am posting this guide as a point-in-time assist after the release of Ubuntu 14.04, to help those looking to fix suspend in Xubuntu on their C720s (and any Chromebook with Haswell architecture or similar hardware). I will do my utmost to keep this updated, but keep in mind that this post is not my first priority. Please remember that messing about with your system instructions can create horrible problems, for which you are responsible – no one is forcing you to make these changes. If they are very intimidating to you, do not take these steps and stick with crouton or ChrUbuntu! If you have anything to add, please let me know. I welcome help and criticism as it helps all of us with our knowledge.   Things to keep in mind:

  • I am not an experienced coder – I understand the instructions below because I have scripting/coding experience, but I am presenting this only to help those who have little to no experience.
  • I am only one person, so have a little patience – I am doing this only as a service to help you, and cannot do much in the way of troubleshooting. If you are having problems, make sure to present them on the G+ post.
  • As the Ubuntu kernel updates, (ie, 14.04.1) I will try to test if anything is broken – I may miss something, so let me know.

My article is derived from the following reddit post: http://www.reddit.com/r/chrubuntu/comments/1rsxkd/list_of_fixes_for_xubuntu_1310_on_the_acer_c720/ After you have followed the guide for installing Xubuntu, make sure to make corrections in order, as suggested in the reddit post. Specifically, you may have trouble with suspend (closing the lid will cause a lock-up requiring a cold start). Here is all the info you need: https://plus.google.com/113736371980021233804/posts/6CgQypQukMa However, after many responses and corrections, you may find the Google+ post by Pedro Larroy a bit confusing. Here’s a distilled version:

add the following to the kernel boot parameters in /etc/default/grub reload grub via update-grub

add_efi_memmap boot=local noresume noswap i915.modeset=1 tpm_tis.force=1 tpm_tis.interrupts=0 nmi_watchdog=panic,lapic

This fix was originally suggested for an earlier kernel – but it has been superseded/replaced by the following scripts, so you will have to make some fixes for Xubuntu 13.10 (stable) or Xubuntu 14.04 . Do not enter the lines above. Only use what I have posted in code below. After making the changes originally posted by Pedro, skip down to the Mike Lim response (I have added formatting to make it easier to read. Hopefully my formatting will work and terminal entries will appear properly):   1. Creating 05_Sound file under /etc/pm/sleep.d/

sudo gedit /etc/pm/sleep.d/05_sound
#####################
#!/bin/sh
# File: "/etc/pm/sleep.d/05_sound"
case "${1}" in
hibernate|suspend)
# Unbind ehci for preventing error
echo -n "0000:00:1d.0" | tee /sys/bus/pci/drivers/ehci-pci/unbind
# Unbind snd_hda_intel for sound
echo -n "0000:00:1b.0" | tee /sys/bus/pci/drivers/snd_hda_intel/unbind
echo -n "0000:00:03.0" | tee /sys/bus/pci/drivers/snd_hda_intel/unbind
sleep 1
;;
resume|thaw)
# Bind ehci for preventing error
echo -n "0000:00:1d.0" | tee /sys/bus/pci/drivers/ehci-pci/bind
# Bind snd_hda_intel for sound
echo -n "0000:00:1b.0" | tee /sys/bus/pci/drivers/snd_hda_intel/bind
echo -n "0000:00:03.0" | tee /sys/bus/pci/drivers/snd_hda_intel/bind
sleep 1
;;
esac
#################
sudo chmod +x /etc/pm/sleep.d/05_sound

2. rc.local editing

sudo gedit /etc/rc.local
#############################
echo EHCI > /proc/acpi/wakeup
echo HDEF > /proc/acpi/wakeup
echo XHCI > /proc/acpi/wakeup
echo LID0 > /proc/acpi/wakeup
echo TPAD > /proc/acpi/wakeup
echo TSCR > /proc/acpi/wakeup
echo 300 > /sys/class/backlight/intel_backlight/brightness
rfkill block bluetooth
/etc/init.d/bluetooth stop
##############################

IMPORTANT: make sure that your script ends with “exit 0” – no quotes. Do not remove this line!   3. grub editing

sudo gedit /etc/default/grub
######################################
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash tpm_tis.force=1"
######################################

4. update grub

sudo update-grub
sudo update-grub2

IMPORTANT – for those with little to no programming/scripting experience: Hash marks (#) represent “commenting out” – anything following the hash mark on a line will be ignored. Be aware that the comment lines are not necessary, but should be included. Comments help you keep track of what changes you’ve made. This should work perfectly for 13.10, but if you find you have trouble, go back to the G+ post and read through some of the issues. For instance, I keep bluetooth shut off, and have never had the bluetooth issues described in the responses. For those of you using 14.04, the following response from Jimmy Capizzi should addresses additional issues found with suspend. Again, make sure to update grub after you are finished:   1. create sound suspend file in /systemd

sudo mkdir /usr/lib/systemd/system-sleep/
sudo gedit /usr/lib/systemd/system-sleep/cros-sound-suspend.sh
#####################################################
#/usr/lib/systemd/system-sleep/cros-sound-suspend.sh
#!/bin/bash
case $1/$2 in
pre/*)
# Unbind ehci for preventing error
echo -n "0000:00:1d.0" | tee /sys/bus/pci/drivers/ehci-pci/unbind
# Unbind snd_hda_intel for sound
echo -n "0000:00:1b.0" | tee /sys/bus/pci/drivers/snd_hda_intel/unbind
echo -n "0000:00:03.0" | tee /sys/bus/pci/drivers/snd_hda_intel/unbind
;;
post/*)
# unBind ehci for preventing error
echo -n "0000:00:1d.0" | tee /sys/bus/pci/drivers/ehci-pci/unbind
# bind snd_hda_intel for sound
echo -n "0000:00:1b.0" | tee /sys/bus/pci/drivers/snd_hda_intel/bind
echo -n "0000:00:03.0" | tee /sys/bus/pci/drivers/snd_hda_intel/bind
;;
esac
#####################################################

Save the gedit file, and you are done. Restart your Chromebook and test suspend. Hopefully, this is helpful to you. It’s a lot to take in and digest through various links, but my intent is only to help clarify for beginners. I welcome all feedback! I really hope this helps simplify your Xubuntu installation on your Chromebook. Good luck!

EDIT (2014-06-11) – I have made a few formatting corrections to the code. I did not realize that I was getting leading spaces on the lines until I copied and pasted code from this article to a new Kubuntu installation on the C720. Also added a line to the Mike Lim fix (last bit of scripting) to make the appropriate directory (see comments for this article). I can confirm that, as of the writing of this edit, suspend works properly using Kubuntu 14.04 and the now current kernel, if you follow these steps. The ChruBuntu installation will default to Kubuntu 12.04 LTS, but I “upgraded” to 14.04 to avoid compiling random kernels.

EDIT (2014-08-12) – I have added the “sleep 1” statements from the G+ post referenced in this article to the “05_sound” script as suggested in the comment made by Michael Conner. I was aware of this fix when I originally wrote this post, but did not see much positive feedback on G+ (and it appeared to be superseded by later fixes), so I left it out of the original script. I can confirm that there are no more wonky responses to sleep/suspend regarding sound after minimal testing. Thanks to Michael for checking in and testing on his own!